# InBox AutomaticRegistration

Version 6.0.4

Data de Criação 10/07/2018

# Resources

This module provides the capability to automatically add a customer from from an email sent to OTRS. The customer will be added if they don't have no e-mail like his previously registered.

# Prerequisites

# Framework

The following versions of the OTRS framework are supported:

• [6.0.x]

# Modules

The following modules are required:

• InBox Core 6.20.7 or superior

# Operational system

The following operating systems are required:

• [None]

# Third Party Software

The following third-party software is required:

• [None]

# Installation

bin/otrs.Console.pl Admin::Package::Install /path/to/InBox AutomaticRegistration-6.0.4.opm

# Settings

This module can be configured via System Configuration in the interface administrative. The following configuration options are available:

# PostMaster::PreFilterModule###3-AutomaticRegistration

PostMaster filter settings only.

# AutomaticRegistration::Core###AutomaticRegistrationDomain

Configuration where the email domain and the CustomerID to whom it is registered responds, that is, the user who has that domain will be registered in the company with the given ID. For this go to:

Administration -> System Settings:

Search by: AutomaticRegistration::Core###AutomaticRegistrationDomain

Once this is done, you will be directed to the following configuration screen:

Click the “+” button to add the domain, remembering that without the '@':

Now add the company ID (CustomerID) that that domain will be responsible for.

You can add as many domains as needed by clicking '+' or delete by clicking '-'. To save and deploy updates.

# AutomaticRegistration::Core###AutomaticRegistrationDomainDefault

Configuration where the CustomerID is registered for domains not registered in the configuration 4.1. For this go to:

Administration -> System Settings:

Search by: AutomaticRegistration::Core###AutomaticRegistrationDomainDefault

Once this is done, you will be directed to the following configuration screen:

Inform the CustomerID. To save and deploy updates.

# Usage

# Collect the emails that arrive in the OTRS and register the user

When collecting the emails that arrive at OTRS, the user who does not have a (using e-mail and login as parameters) will be automatically registered from as follows:

Counting with name, surname, username (junction between the beginning of the e-mail and your CustomerID, to enable customers with the same email address, but with different domains can be registered, since the login must be unique in OTRS), email, customer ID and as valid.